ceir.gov.in Portal Registration
ceir gov.in to Find Lost Mobile Phone at ceir.gov.in – Registration, Complaint Form, Know Your Mobile APP
This document is intended for the mobile users, who can use the services of CEIR to block/unblock their devices as well as to know the status of any mobile device through Know Your Mobile app.
Indian telecom sector is growing, especially in mobile communications, which brings pride to the nation in terms of inclusive growth, reduction in digital divide, affordable cost and better opportunities resulting into better life of citizen. As per TRAI data, there are 1175 million mobile connections in Telecom Network of the country at the end of Aug 2022. With the growing importance of mobile phones and variety of new applications, in addition to voice and data communications, consumers are using them for storing a number of personal details like phone contacts, bank account details, passwords, ATM PIN, date of birth etc. Thus, mobile handset has become a valuable item particularly in terms of the personal data/information stored in it.
With this success story, issues like increasing theft cases of mobile handsets, cloning of IMEI, illegal & non-genuine mobile phones have also cropped up. Mobile phone handsets with new technologies such as 3G/4G/Smart phones with advanced features and applications are expensive in the market and reselling of stolen handsets becomes lucrative for thieves.
These challenges created the requirement of a platform where a Mobile Users can request to block the use of his mobile device, so that nobody can use it in any service provider’s network.
CEIR system does not only provide the platform to users to raise the request for blocking but it also discourages the steeling of mobile device as it becomes useless after blocking.
CEIR PROCESS FLOW
The following steps explains the process flow for user to block a stolen device:
i. User is required to file a police complaint and then report about loss/theft of mobile phones through web portal www.ceir.gov.in.
ii. Reported mobile device will be blocked across all the service provider networks.
iii. All the existing mobile numbers with that same (cloned) IMEI will be put in an override list so that services to other existing mobile phones with same IMEI numbers are not affected. At present the services of cloned devices are allowed as in the network large no of such devices are active.
iv. If the stolen device is used with any SIM, the details of user will be recorded and shared with police authorities for tracing.
Know Your Mobile (KYM)
Through KYM, you can check the validity of your mobile device even before buying it. IMEI is written on the mobile packaging box. It could be found on the mobile bill/invoice. From your mobile you can check the IMEI number by dialling *#06#, IMEI number will be shown on mobile screen. If the status of the mobile is shown as Black-listed, duplicate or already in use, please avoid buying the mobile. KYM could be used through any of the following 3 methods.
- SMS : Type KYM <15 digit IMEI number> from your mobile and send the SMS to 14422.
- KYM app : Download the KYM app from Play Store (for Android) or from App Store (for iOS).
- Web portal : To use the web portal, click here.
CEIR Contact Information
- CEIR Helpdesk : Telephone: 14422
- Register Complaint – Click Here
- Complaint Status – Click Here
- Feedback – Click Here
CEIR Important Direct Link
- CEIR User Manual Mobile User (1.37 MB) PDF Download – Click Here
- Check lost / stolen Mobile Request Status – Click Here
- Request for un-blocking recovered / found mobile – Click Here
- Check lost/stolen Mobile Request Status – Click Here
What is CEIR?
CEIR is the citizen centric portal of Department of Telecommunications for tracing the lost / stolen mobile devices. This also facilitates for blocking of lost / stolen mobile devices in network of all telecom operators so that lost/stolen devices can not be used in India. If anyone tries to use the blocked mobile phone, its traceability is generated. Once mobile phone is found it may be unblocked on the portal for its normal use by the citizens.
When to block your phone’s IMEI?
The user should block the IMEI of their phone if it has been lost / stolen.
What happens after the user blocks their phone’s IMEI?
After the successful submission of blocking request, the user’s phone is blocked within 24 hours. After the phone has been blocked, it cannot be used on any network across India. Note: This does not prevent the police from tracking the lost/stolen phone.
When to unblock your phone’s IMEI?
The user should unblock the IMEI of their phone only if it has been found and is in possession of the user.